bh 99 Terms and Conditions

This document sets out all the rules governing use of the bh 99 platform. The terms described here apply to users in Bangladesh and are legally binding. By using the bh 99 website or mobile app, you automatically agree to abide by these terms and conditions. If you object to any part of them, please refrain from using the platform.

1. General Provisions

bh 99 is an online entertainment and sports betting platform. All services provided on this platform — including casino games, sports betting, bonus offers, and transaction management — are governed by these terms and conditions. bh 99 reserves the right to change the scope, structure, or technical features of its services at any time.

To learn more about our policies toward users, read the About Us page, which explains the platform's scope and objectives.

2. Account Registration and Eligibility

2.1 Age Requirement

Users must be at least 21 years old to create an account on bh 99 and to participate in any betting or gaming activity. Participation by minors in casino or betting activities is strictly prohibited.

2.2 Single Account Policy

Each individual may operate only one account. If evidence is found that multiple accounts are being operated by the same person or household from the same IP address, all associated accounts will be closed and their balances may be forfeited.

2.3 Accuracy of Information

The name, date of birth, mobile number, and banking details provided at registration must be completely accurate. Creating an account with incorrect or misleading information may cause problems during identity verification and may result in withdrawal delays.

2.4 Identity Verification (KYC)

bh 99 may request identity verification from a user at any time. This may require submission of a copy of a national ID card, passport, or driving licence. Withdrawals may be put on hold until verification is complete.

3. Account Security and Password

It is the user's responsibility to keep their account login details completely confidential. Passwords must not be shared with any third party. If a user shares their password with someone else or it is accessed by a third party through negligence, the user is responsible for any transactions made from that account.

If you notice unauthorised access to your account or any suspicious activity, contact us immediately via our 24/7 live chat support.

4. Financial Transactions — Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount on bh 99 is ৳100. Accepted payment methods include bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, and other major commercial banks). Only payment methods registered in your own name may be used.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. Available withdrawal methods are bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals may only be made to the same payment method used for the deposit or to a method verified on the account.

4.3 Suspicious Transactions

If any transaction appears unusual or suspicious, bh 99 reserves the right to review it. If necessary, a withdrawal may be temporarily held until the matter is resolved.

5. Bonuses and Promotional Offers

bh 99 offers promotional bonuses from time to time. Each bonus has its own terms and wagering requirements, which must be read before claiming the bonus.

5.1 Welcome Bonus

New members may receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. Before the bonus amount can be withdrawn, it must be wagered 20 times. For example: a ৳1,000 deposit earning a ৳1,000 bonus gives a total balance of ৳2,000, and to withdraw the bonus, a wager of ৳1,000 × 20 = ৳20,000 must be completed.

5.2 Weekly and Special Bonuses

bh 99 offers various ongoing promotions including weekly reload rewards, weekend specials, and cricket festival bonuses. Wagering requirements differ for each offer. A bonus may only be claimed once unless the offer's terms state otherwise.

5.3 Bonus Abuse Prohibited

Any attempt to claim bonuses using multiple accounts, false identities, or in an organised manner will result in the immediate suspension of all associated accounts and forfeiture of all winnings.

6. Betting Rules

6.1 Bet Acceptance

All bets are considered final only after they have been confirmed by the platform's system. bh 99 reserves the right to void any bet accepted in error due to a technical fault or discrepancy. The stake of any voided bet will be returned.

6.2 Result Determination

Results for cricket and other sports are finalised based on announcements by the relevant international sports bodies (ICC, BCB, etc.). For rain-affected or abandoned matches, bet settlements will be made in accordance with the rules of the sport concerned.

6.3 Odds Changes

The odds displayed at the time a bet is placed are final. Any subsequent change in odds will not affect bets already placed.

7. Prohibited Activities

The following activities are strictly prohibited on the bh 99 platform:

• Depositing funds through money laundering or illegal means.
• Creating an account with false information or concealing your identity.
• Using software, bots, or automated tools to place bets or play games.
• Exploiting system vulnerabilities to gain an unfair advantage.
• Colluding with other users to influence outcomes.
• Operating an account on behalf of a minor.

If any of the above violations are proven, the account will be permanently closed and all balances may be forfeited.

8. Privacy and Personal Data

bh 99 maintains strict confidentiality in the collection, storage, and use of users' personal data. When, how, and for what purpose your data is used is described in detail in our Privacy Policy.

No personal data will be shared with third parties, except where required by legal obligation or for security purposes.

9. Responsible Gaming

bh 99 believes that gaming is a form of entertainment — it should never become a source of financial pressure or personal harm. For this reason, we advise users to play within their means.

To access protective features such as setting deposit limits, taking a temporary account break, or self-exclusion, please contact our support team. Our full guidelines are available on the Responsible Gaming page. All gaming and betting activities are for persons aged 21 and above only.

10. Technical Issues and Service Interruptions

If a game or bet is left incomplete due to loss of internet connection, server issues, or any other technical reason, bh 99 will investigate and take appropriate action. In such situations, the platform's decision will be considered final.

Services may be temporarily unavailable during scheduled maintenance. bh 99 will not be responsible for any bets placed during such periods.

11. Right to Close or Suspend Accounts

If any clause of these terms and conditions is violated, bh 99 reserves the right to suspend or permanently close an account without prior notice. The decision on whether to return the balance of a closed account will be made based on the circumstances.

Users may also contact us to request the closure of their own account.

12. Dispute Resolution

If you have a complaint regarding a transaction, bet result, or bonus, please first notify us via our 24/7 live chat or email. After receiving the complaint, we will review it and take action within a reasonable time.

During dispute resolution, the transaction and gaming logs stored in bh 99's system will be treated as the authoritative record. For more information on general queries and the dispute process, see our FAQ section.

13. Intellectual Property

All content on the bh 99 platform — logos, designs, text, game imagery, and software — is proprietary. Users may view this content for personal use, but copying, distributing, or modifying it for commercial purposes is strictly prohibited.

14. Limitation of Liability

bh 99 is not responsible for the outcomes of a user's bets. All gaming activity is conducted entirely at the user's own will and risk. bh 99 is not directly liable for any faults or issues in the software of third-party game studios, but is committed to assisting in resolving such problems.

15. Amendments to Terms

bh 99 reserves the right to amend these terms and conditions at any time. In the case of significant changes, registered users will be notified by email or via the platform's inbox. Continued use of the platform after any change constitutes acceptance of the revised terms.