bh 99's commitment to responsible gaming
Knowing your limits and maintaining healthy habits while enjoying the games is what defines a truly responsible player. bh 99 believes entertainment is meaningful only when it stays within control.
Why responsible gaming matters
Online betting and casino gaming is a form of entertainment for many people. But to keep that entertainment healthy, awareness and following personal rules are essential. bh 99 wants every member to play in a safe environment — just for fun, free from financial pressure or mental stress.
To create an account on our platform and take part in any casino or betting activity, you must be at least 21 years old. bh 99 strictly verifies this age limit — participation by any underage person is strictly prohibited. To learn more about the account verification process, please read our Terms and Conditions.
Keeping the ability to make clear decisions while gambling is most important. If you find yourself repeatedly playing to chase losses, experiencing strain in family relationships, or having trouble sleeping, these are signals to pay attention to. It is bh 99's policy never to promise guaranteed winnings — we say honestly that the outcome of any game is always uncertain.
To learn how we keep your information secure and ensure the safety of your account, see our Privacy Policy.
Our commitment
No one under 21 is allowed to create an account or play.
Every member can set their own deposit limit, session time, and loss limit.
Once self-exclusion is activated, the account remains automatically inactive for the chosen period.
The support team is available 24 hours a day in Bengali and English via live chat and email.
Advertising is never targeted at minors.
If signs of addiction risk appear, the member is actively guided towards support.
Set your own limits
bh 99 gives you the ability to manage your own gaming habits. The tools below can be activated at any time from your account settings. If you need help, speak with our team via 24/7 live chat.
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is lowered it takes effect immediately; increasing it takes some time.
Loss limit
Set in advance the maximum amount you are willing to lose within a given period. When the limit is reached, the session will end automatically.
Session time limit
Set a time limit for how long you play in one sitting. When the time is up, a warning appears on screen and the session ends automatically.
Cooling-off break
Put your account on a temporary break for a few days or a few weeks. During this time, logging in or betting will not be possible.
Self-exclusion
Activate self-exclusion for a long-term break. While active, the account is completely closed and promotional communications are stopped.
Bet limit
Set a maximum amount you will stake on a single bet. This reduces the risk of a large loss from one bad decision.
Recognise the warning signs
Addiction does not come suddenly — it gradually takes the form of a habit. If you notice even one of the signs below in yourself or someone you know, seek help right away.
Chasing losses
Placing more bets to try to recover lost money — this is the first and most common sign of addiction.
Taking money from household or essential expenses
Putting money into betting by cutting out essential family expenses, rent, or medical bills.
Hiding from family or friends
Keeping the truth about the amount played or losses hidden from people close to you.
Disruption to sleep and daily life
Betting for long hours at night, spending less time on work or family, and finding it hard to concentrate.
Emotional distress
Feeling anger, frustration, or anxiety after losing, and feeling an uncomfortable urge to play again.
Growing debt
Taking on debt for betting, exceeding credit limits, or repeatedly asking others for money.
Unable to stop
Trying to stop playing but returning again and again, and being unable to keep promises made to yourself.
Assess yourself
Answer the questions below honestly. If most of your answers are "yes", speak with our support team or seek advice from a family member or specialist. This assessment is not a diagnosis — it is only for awareness.
You can find more common questions and answers about responsible gaming in our FAQ section.
In the past month, have you bet beyond your budget?
When you lose, do you feel the urge to play more to chase the loss?
Have family or friends expressed concern about your betting?
Does it feel like your day is incomplete if you don't bet?
Where to get support
Asking for help is not weakness — it takes courage. You are not alone — bh 99, your family, and professional counsellors are always there for you.
bh 99 support team
Support is available 24 hours a day, 7 days a week in Bengali and English. Get an immediate response via live chat; you can also send an email if you prefer.
Family and close ones
Talk openly with a family member or a trusted friend. Often the empathy and support of someone close is the most effective help. Let them know what you are feeling — talking is always better than hiding.
Professional counsellors
Seeking help from a mental health specialist or addiction specialist is a mature decision. Various government and private hospitals and psychology centres in Bangladesh provide this kind of support. Contact a doctor or counsellor you are familiar with.
Playing under 21 is prohibited
The minimum age to open an account at bh 99 and take part in casino or betting activities is 21. We make age verification mandatory to protect minors. If there are minors in your household, please enable password protection on your device and keep your account details secure.