bh 99 Privacy Policy
This document fully explains how your personal information is collected, stored, processed, and protected on the bh 99 platform.
Introduction and Scope
bh 99 is an online entertainment and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") applies to the bh 99 website, mobile application, and any other digital channel through which we interact directly with users or collect their information.
Before reading this Policy, we ask that you also read our Terms and Conditions carefully, as both documents together form the complete agreement between you and bh 99.
If you open an account on bh 99 or begin using our services, it will be assumed that you have read and agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
What Information We Collect
bh 99 collects various types of information in order to operate and improve its services. The types of information collected are described in detail below:
2.1 Information You Provide Directly
Information you voluntarily provide when you register on bh 99 or complete a transaction:
- Full name and date of birth (including age verification — 21+ years mandatory)
- Email address and mobile number
- National ID card or passport number (for identity verification)
- bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
- Username and password (stored in encrypted form)
2.2 Automatically Collected Information
When you use the bh 99 platform, our system automatically collects certain technical information:
- IP address and device type
- Browser version and operating system
- Login time, session duration, and page visit history on the platform
- Cookies and session tokens
- Location information (country/region level only, not GPS)
2.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may receive limited information from trusted third-party service providers. This information is used solely to ensure account security.
Purpose of Data Use
bh 99 uses collected information for the following legitimate purposes:
- Account Management: Creating, verifying, and keeping your account secure.
- Transaction Processing: Completing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: Helping you resolve issues. Support is available 24/7 via live chat and email in both Bengali and English.
- Age Verification: Ensuring that no minors (under 21 years of age) are using our platform.
- Fraud and Money Laundering Prevention: Detecting suspicious activity and maintaining account security.
- Service Improvement: Analysing user experience to improve the quality of the platform.
- Necessary Communications: Sending important account notifications, transaction confirmations, and security alerts.
- Promotional Communications: Sending bonus and promotional information if you have given consent — you may opt out at any time.
Data Protection and Security
bh 99 treats the protection of user information as a top priority. We use industry-standard SSL (Secure Socket Layer) encryption technology, which keeps all information transmitted between your browser and our servers secure. Our servers are housed in secure data centres and are subject to regular security audits.
4.1 Technical Security Measures
- 256-bit SSL encryption is used for all data transmissions.
- Passwords are never stored in plain text — they are kept in hashed form only.
- Financial information is stored in a separate encrypted database.
- OTP verification provides an extra layer of security for logins and transactions.
4.2 Organisational Security Measures
Only authorised bh 99 staff may access user information, and they are bound by strict confidentiality obligations. Any staff member who misuses personal information will face strict action.
In the event of a data breach or security incident, we will notify affected users as quickly as possible and take the necessary steps.
Data Sharing and Disclosure
bh 99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
The minimum necessary information is shared with selected service providers for payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification, and technology infrastructure. These providers are contractually bound to strict confidentiality agreements with bh 99.
5.2 Legal Obligations
Information may be disclosed in response to applicable laws of Bangladesh, court orders, or valid requests from government authorities. In such cases, we will provide only what is required within the limits of the legal obligation.
5.3 Business Transfers
If bh 99's business operations become subject to a merger or acquisition in the future, user information may also be transferred. In such a case, we will notify you in advance and the protections in this Policy will remain in place.
Cookies and Tracking Technologies
The bh 99 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Essential Cookies
These cookies are required for the basic functionality of the platform — maintaining login sessions, storing security tokens, and remembering your preferences. Without them, the platform does not function properly.
6.2 Analytical Cookies
Analytical cookies are used to understand how users interact with bh 99 and to improve the platform. This information is analysed in aggregate form; no specific individual is identified.
You can disable cookies at any time by changing your browser settings, though this may limit some platform functionality.
Data Retention Period
bh 99 retains your information only for as long as necessary or legally required. General guidelines are as follows:
- Active Account Data: Retained for as long as the account remains active.
- Transaction Records: Retained for a minimum of five years after account closure for financial accountability purposes.
- Identity Verification Data: Retained for the period specified under applicable law.
- Support Communication Records: Retained for up to two years after the issue is resolved.
Once the specified period has passed, data is securely deleted or anonymised.
User Rights
As a bh 99 user, you have the following rights regarding your own information:
- Right to Access: You can find out what information we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete information.
- Right to Erasure: You can request deletion of your information where there is no legal obligation to retain it.
- Right to Object to Processing: You can object to the use of your information for specific purposes.
- Right to Opt Out of Promotional Communications: You can opt out of promotional emails or messages at any time.
- Right to Data Portability: You can request your information in a structured format.
To exercise these rights, please contact our support team. We will respond within a reasonable time.
Protection of Minors
bh 99 strictly prohibits use of its services by anyone under the age of 21 (21+). We do not knowingly collect information from minors. If we become aware that a user is under 21 years of age, that account will be closed immediately and the associated information will be deleted.
To learn more about responsible gaming, please read our Responsible Gaming page, which provides detailed guidance on minor protection and healthy gaming habits.
International Data Transfers
bh 99's servers and technology infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure that the protection standards described in this Policy are maintained regardless of where the data is processed.
All third-party service providers that process data internationally are contractually obligated to comply with our data protection standards.
Policy Changes
bh 99 reserves the right to amend or update this Privacy Policy at any time. For significant changes, we will send a notification to your registered email address and update the effective date on this page.
If you continue to use bh 99 after a policy change, it will be assumed that you have accepted the updated policy. We recommend that you visit this page regularly. For answers to general questions about our services, see the FAQ page.
Contact and Complaints
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following channels: